If your article has arrived defective or breaks during the warranty period, please contact us before preparing the item to return it, or before sending it back. In many cases, we only need a couple of photographs from the item.
Contact us (Order issues >> My article is defective), and attach the following photos:
Once we receive the email and the photographs, we will tell you how to proceed to resolve this issue as soon as possible.
If your parcel has arrived damaged, whether the box or the contents, we need to be notified as soon as possible, so that we can submit a damage report with Hermes.
It is therefore important that customers contact us as soon as possible. If damage reports are submitted outside of the deadline, our customer service will refuse to process or reimburse them.