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How can I track my order?

As soon as your package has been shipped, you will receive an email with your tracking number and you can track your package directly. Alternatively, you can check the status of your package under "MY ACCOUNT" in the section "My orders".

Shipping is done via Hermes, but now takes 7-10 working days in total. The parcels are shipped from our warehouse in Germany and taken to the UK. The tracking number will be activated and updated with more information for delivery by Hermes only after your order has been scanned for the first time in the UK, after having gone through customs. After that, delivery will take 1-2 working days.

Items tailored to the personal needs of the consumer - for example tennis rackets with individual stringing - require one additional business day processing in addition to the shipping time. To the UK the items will be shipped within 7-10 business days.

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