1. Packing: Place the items that you want to send back inside the box, in their original packaging. Please note: The goods must be returned in their original condition (undamaged, without signs of use and with all labels attached).
2. Enclose the return form: Please place the return form inside the package.
3. Affix the return label: Close the package and stick the already cut return slip on a clearly visible part of the package's exterior; this slip already has the return address and your sender address written on it.
4. Take it to the drop-off point: The parcel needs to be dropped off at a Hermes shop, as the prepaid label only works with Hermes. As soon as your package arrives at our main warehouse, you will receive a confirmation email.
Please take note of our terms and conditions: https://www.keller-sports.co.uk/static/terms-and-conditions/
At Keller Sports we don’t exchange articles - we only accept returns. From the day you receive your order, you have 30 natural days to send any unwanted items back to us. We will inform you once we receive the returned article(s) and you will receive a refund in due course. In the meantime, if you know you want an article in a different size or colour to those you ordered the first time, all you need to do is place another order.
Please keep in mind that you cannot return used articles or articles without the original packaging (shoe box) or without the tags.
Special articles: Some articles, such as personalised strung rackets or skis, can’t be returned at all.
Return costs are free for all UK customers, there will be a prepaid Hermes return label inside every order.
Further information: Please remember that all benefits for our Premium Members only apply to customers who are Premium Members at the time of ordering or who become Premium Members at the same time as purchasing. They do not apply to customers who purchase membership after ordering physical items. Premium membership cannot be used retroactively.
If you are returning the item because it is incorrect or defective, please see our other FAQs for more information:
KELLER - c / o SEKO Logistics Ltd
High Standing, Harding Road
Brinklow, MK10 0DF